Política de reembolso

At de grénge Léiw, we are committed to providing our customers with the highest quality products and services. We understand that sometimes things don't go as planned, and that's why we offer a hassle-free return and refund policy.

Returns

You may return any item purchased from de grénge Léiw within 30 days of purchase for a full refund. Items must be returned in their original packaging and in new and unused condition.

To return an item, please follow these steps:

  1. Contact us at info@degrengeleiw.lu or +352 26123349 to request a return authorization number (RAN).
  2. Package the item securely in its original packaging, if possible.
  3. Include the RAN in the package.
  4. Ship the package to the following address:

12 Rue Christophe Plantin,
L2339 Gasperich, Luxembourg

We will process your return within 5 business days of receiving it. You will receive a full refund to your original form of payment, minus any shipping costs.

Exclusions

The following items are not eligible for return or refund:

  • Sale items
  • Custom-made items
  • Opened or used items
  • Perishable items
  • Gift cards

 Questions

If you have any questions about our return and refund policy, please contact us at info@degrengeleiw.lu or +352 26123349.